Island Zone Security is committed to protecting your privacy and handling your personal information with care and transparency. This policy outlines how we collect, use, disclose, and safeguard personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA).

Information We Collect:

We may collect the following types of personal information, depending on your interaction with us:

• Your name, phone number, address, and email
• Employment details where relevant to our service engagement
• Personal preferences or feedback shared during communication
• Any additional information you provide to us voluntarily

We collect this information when you fill out a form, contact us by phone, email, or in person, or when you use our website. We may also receive limited information from trusted third-party sources with your consent or as permitted by law.

Purpose of Collecting Information:

We collect personal information to:

• Respond to inquiries and service requests
• Provide quotes or carry out security services
• Communicate scheduling, updates, or other service-related matters
• Maintain internal records and client service logs
• Improve our delivery service

We do not collect, use, or disclose personal information for purposes unrelated to your request or contract without your consent.

Consent:

By communicating with us through our website, by phone, by email, or in person, you are consenting to the collection and use of your information as outlined in this policy. Consent may be:

• Express: Written, verbal, or digital
• Implied: Based on the context of the interaction or ongoing service relationship.

You may withdraw your consent at any time, except where information must be retained to meet legal or operational requirements. Please note that withdrawing consent may limit our ability to provide certain services.

In rare cases, we may collect, use, or disclose personal information without consent if:

• It is required by law
• There is an immediate threat to someone’s health or safety
• Legal advice is being sought
• We need to recover payment
• Publicly available information is being used for permitted purposes

Collection Limits:

We only collect information that is directly relevant to the services we offer. All data is gathered lawfully and in a responsible, non-intrusive manner.

Use, Disclosure, and Retention:

We only use or share your information for the reasons it was collected. We will not share your personal data with third parties without your knowledge, except in the following circumstances:

• When we are legally required to do so.
• When we engage trusted service providers for administrative or technical support under strict confidentiality obligations.
• If part of our business or operations is transferred to another entity.

We retain your information only as long as necessary for operational, legal, or regulatory reasons, after which it is securely disposed of.

Accuracy and Updates:

We strive to keep your information accurate and up to date. If your contact details or other personal information changes, please inform us. You have the right to request corrections if you believe any information we hold about you is incomplete or incorrect.

Safeguarding Your Information:

We protect your personal data using appropriate physical, digital, and organizational safeguards, including:

• Secure physical storage
• Password-protected systems
• Access restrictions for authorized personnel only
• Secure disposal methods for outdated data

We regularly review and enhance our security practices to ensure your information remains protected.

Access to Your Personal Information:

You have the right to request access to the personal information we hold about you. Upon written request, we will:

• Confirm whether we have your information
• Explain how it is being used
• Provide access to your records, unless there are legal reasons we cannot

We may request identity verification before providing access. If we need more time to fulfill your request, we will notify you within 30 days.

Website and Cookies:

Our website may use cookies or similar tools to enhance your experience. These tools help us understand how visitors interact with our website. You may manage cookie settings through your browser if you prefer not to share certain data online.

Links to Other Sites:

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.

Children’s Privacy:

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has shared information with us, please contact us so we can remove it.

Changes to This Policy:

We may revise this privacy policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

Questions or Concerns:

If you have questions or concerns about our handling of personal information, or wish to make a request or complaint, please contact us:

2840 Peatt Rd #211, Victoria, BC V9B 3V4

250-580-5010, 639-916-1938